© 2018 by Soapbox Fox LLC. 

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SHIPPING & RETURNS

Shipping Policy

All orders are shipped via USPS within 48 hours Monday - Friday 8am - 5pm. We will update your order with the tracking information once it has shipped.


Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. All US orders over $25 ship free.


Returns, Refund, & Exchange Policy

How To Return An Item


Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email info@soapboxfox.com to request a return authorization.
2. Customer must pay return shipping fees.
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Merchandise that has been opened, used, or altered will not be accepted for return or exchange.  For this reason, samples can be purchased to ensure our products are a good match for your skin.
 

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your item is in new condition, you may exchange it for a different item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

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